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About Us
STM are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at feedback@s-t-m.co.uk.
Our Contact details:
STM
74 London Road Riverhead Sevenoaks Kent TN13 2DN United Kingdom
Phone: 01732-454190
Fax: 01732-455055
Email: feedback@s-t-m.co.uk
644 607 043
Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment. We currently do not accept orders from overseas.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
Shipping And Handling
< Please select the delivery method you prefer either UK post or Courier Service. For livestock we insist that the minimum standard is AM Courier delivery although it is more expensive it is fairer to the animals and allows us to ship a quality service to you.
If the AM option is not selected for livestock we will simply not ship the order.
As of 21/08/06
The changes made by Royal mail to postal rates where size is now an element of cost ar not fully expressed within the software. The charge shown is small packet rate, where smaller items may fit into post rate we will amend the charges to the most cost effective method.
All consignments over 30kg in total weight attract a £3.00 surcharge
>
Delivery Schedule
We deliver your order right away. We will normally send your order to you in <3> business days dependent on the shipping method. All livestock is sent AM next Day subject to being in stock.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK 17.5% VAT is included in the displayed price. We do not offer a tax free service.
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
STM guarantees all goods sold upon it's website for a minimum of 1 year from the date of delivery (with the exception of perishable items such as fish foods). Where this period is longer than 1 year, the length of guarantee will be stated upon the product's box by the manufacturer. In the event that goods become faulty within the specificied guarantee period, notification should be sent to chris@s-t-m.co.uk. This notification should state the order number for the original purchase of the goods and the fault that the customer has encountered. We will then contact you to confirm that we are aware of your problem, and if appropriate dispatch replacement parts. If necessary, the customer may have to return the faulty goods to STM. On these occasions the customer is responsible for the costs of returning the goods. Once received we will repair or replace these goods and redeliver them to you free of charge
Reaching Us
If you need to reach us, please email us on feedback@s-t-m.co.uk, alternatively, you can call on 01732-454190 (International +44 01732-454190) or fax us on 01732-455055 or write to us at 74 London Road Riverhead Sevenoaks Kent TN13 2DN United Kingdom
Privacy Policy
STM do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
Returns Policy:
The returns policy that STM operates complies with The Consumer Protection (Distance Selling) Regulations of 2000.
In the event that goods are faulty or broken when received then you should notify STM within 2 days by emailing
We will then organise with you the return of the goods to us at our expense, and arrange for replacement goods or components to be sent to you.
In the event that the consumer decides that the goods ordered are not what he or she wants, then an email message stating this must be sent to chris@s-t-m.co.uk within 7 days of the receipt of the goods. We will only accept these goods if they are returned in unused and new condition. We will then undertake the refund of the purchase price. It is the customer's responsibility to pay for the return of the goods.
